Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@trendycosmetic.com.

Note: Returns must be sent to the following address: 

Flying Pigeon Trading Limited

ROOM 1002, 10/F, Easey Commercial Building, 253–261 Hennessy Road, Wan Chai, Hong Kong SAR.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

You can always contact us at info@trendycosmetic.com for any questions regarding returns.

 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Some items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

 

Please contact us if you have questions or concerns about your specific item.

We do not accept returns on sale items or gift cards.


Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@trendycosmetic.com.